Palmiye Hotel

We've been lucky enough to visit quite a few Club Meds so of course we tend to compare. I must say that this one has pros and cons. Let's start with the pros: very nice rooms and rather large in the Villagio (though not made for tall people, my husband is 6'4 and had to be careful with the doors height), good bedding and AC, nice terrasse viewing the gardens and the mountains. The food was excellent and varied, and there were loads of activities of all sorts (tennis, paddle, yoga, waterski, coffee games etc). The cons now: reception organisation, help. We arrived on our own from Istanbul and it was raining cats and dogs (quite rare there), but that doesn't justify the fact that the staff at the reception was in total disarray, nobody welcomed us, we had to literally grab someone after 15 min to be taken care of. When checkin was done, we walked to our rooms, quite distant from the hotel, and there were no umbrellas left and when we finally reached the rooms, the bracelets only allowed us to have access to one room instead of 2. We had to go back again. Every time we had to go to reception during the week, it wasn't simple. Few people and more often than not, they needed to check simple information with their supervisor. We talked with other GM, and everybody agreed on the fact that there was a margin for improvement there. The Zen pools areas should be improved. We compared them to those in Bali and Marrakech which are really zen and cosy, and this is not the case here. Except for the fact that the areas are forbidden to children, there is nothing zen or cosy about it. There is music - loud sometimes - loads of people, no non smoking area, not pleasant at all. Finally, being Gold members, we should have a direct access to an assistant via Whatsapp, but it was never proposed to us.
So all in all, if you don't mind a big club, don't need quiet and zen, don't need a white sandy beach but need lots of activities and good food, this Club is for you!

We had a lovely stay for ~10 days at Club Med Palmiye with our just under 2 year old son. As usual at club med, we had a wonderful time!
A few highlights:

• the baby club was great and set in a lovely shaded part of the resort. The staff were wonderfully caring, our son Freddie loved Aysha, Maud and Monica to name a few! I would say that being 1 week away from 2 he was possibly getting a bit too big for baby club, it looked as though Petit club may have suited him better. Not a fault of club med as there has to be an age cut off somewhere, but maybe something to be conscious of if you have a confident almost 2 year old!
• the rooms were kept immaculately. They are a little outdated and we didn’t have a balcony but the cleaners did a wonderful job.
• we often struggle with the club med transfers but this was the best we’ve had. Lovely spacious mini bus transfers with air con and a baby/toddler seat suitable for his age!
• the zen pool (the one closest to the baby club) was lovely, so beautiful with the flowers growing against the rocks.
• tennis and Padel courts were fab - generally easy to get court availability!
  A few things to improve:
• main restaurant could definitely do with upgrading, felt a bit rundown in areas. Food itself was good although not the best club med food we’ve had.
• beach/ pool towels are given to the rooms, rather than to be collected by the poolside as we have found at other club med resorts. This wasn’t ideal - you need to keep hold of it for 24 hours and it wasn’t obviously replaceable once you had used it and it was wet.

Overall we had a fab stay and would definitely visit again!

Amazing experience at club med as always !
There are no words to describe the quality of this stay.
The staff is amazing ! Thank you to Gino who made our stay unforgettable! Reda always ready to help and have fun !

Last but not least the family staff was amazing ! Thank you to the incredible Monica who is always willing to go the extra mile to help our little ones settle !!

Great resort for a family holiday. We’re not normally holiday « resort » kind of people but with two young children decided to try it. Our children went to petit club and mini club. Our 2 year old in particular was really well looked after - with big thanks to Charlotte and the team for really looking out for them.

While the children were in club we learned to sail. Really friendly and professional water sports team, many thanks for your great teaching.

Food was fantastic. The chefs make a real effort to provide a varied menu of high quality food, and the entertainment team stage different events through the week.

The only things I would change was the wine offering. Included wine wasn’t great and wine to buy was extortionaly priced for mid range super market wine.

But all in all a wonderful holiday that I’d truely recommend. The resort in Palmiye is beautiful mountain backdrop and beautiful clear clean sea. And the cleaning staff keep the resort impeccable at all times.

Many thanks to the whole team in Palmiye.

We had a great family holiday at Club Med Palmiye. We especially loved the commitment and generosity of the Circus Team: Titouan, Thea, Marine,... who always gave their best to make us progress with our trapeze skills and motivate us!
The fitness team was super friendly, funny and very professional (Aurore and Toni). We worked out hard at aqua gym, body pump, pilates, etc. but always had a good time with them :)

The children team did a good job too, the animations were great: cirque, sailing, tir à l'arc, etc. The kids liked Idrissa, "Adel le Miel" and the GO at Tir à l'arc (professional at saut en hauteur), a lot ;)

The animations were very well done: the fete blanche felt like an open air wedding.
The resort is really well maintained: beautiful trees, nice facilities. And the food was excellent!

The rooms were the only things that could have been improved, as the Villagio Duplex Room is full of stairs up to the second room and down to the bathroom and toilets, and therefore really not ideal for families with children. Also the Villagio rooms on the 2nd floor they gave us, are not ideal for smaller children.

Unfortunately the Planning Team was very slow to answer emails, we waited over 2 weeks for an answer regarding upgrading our rooms, when we wrote them 1 month before our trip.

Otherwise the service on site was great and very attentionate. Jonathan, the Chef du Village, manages his teams very well. As a guest, you can really feel the attentions to the details.