Your first Club Med holiday

Club Med takes care of everything from the word go

Curious about what awaits you on your first day in the mountains? Our expert team is here to provide valuable advice on how you can best prepare for your arrival. Count on us to help you make the most of your first day and create unforgettable memories in the breathtaking alpine setting.

*ESF - Ecole du Ski Francais (French Ski School) is only available in European ski resorts
*Facilitate Your Arrival is only available for selected resorts

YOUR ARRIVAL
If you have booked a stay without transport, we can arrange your transfer from the nearest train station or airport to the Resort.*

Check-in at the Resort is 3pm and you will find our G.O team ready to welcome you with a smile. Should you arrive early, lunch can be arranged*.

Your ski pass is valid from the day after your arrival.

For our resorts in France, our recommended arrival day is Sunday, where you will experience less queues!

*At extra cost


CHECK-IN
At the Resort reception, you will collect everything you need for your stay: your ski pass** and your Club Med digital wristband (or Club Med Pass*) which will serve as your room key, your ski locker key and also as a means of payment for additional services.

Sign into your account or download the My Club App so you can find the Facilitate Your Arrival forms. These allow you to prepare for check-in before you arrive.

*Depending on the Resort
**Available for use from next day onwards


REGISTRATION
Experience stress-free registration at Club Med!

From ski and snowboard lessons to kids' clubs, you can easily book everything you need at the Resort, and it's quick, especially if you have taken advantage of our convenient Facilitate Your Arrival service by pre-registering. This is just one example of the Club Med difference, ensuring that you can start enjoying your holiday from the very moment you arrive at the resort!

ADDITIONAL SERVICES IN RESORT
Upon your arrival, you will have the convenience of opening an account at the reception using an international payment card.

With the Club Med digital wristband (or Club Med Pass*), you have the flexibility to pay for extra services such as spa treatments, boutique purchases or ski and snowboard lessons, as you go. Your expenses will be seamlessly transferred to your account, allowing you to settle the payment for everything at the end of your stay.

As part of our Facilitate Your Arrival service, you can pre-register your details before your holiday, ensuring a streamlined process upon your arrival and saving you valuable time.

*Depending on the Resort


YOUR EQUIPMENT
Experience the convenience of the Club Med Ski Pro Shop® where you can rent your equipment from a shop located within the Resort while receiving valuable advice from our knowledgeable G.Os®.

Rest assured that you will be provided with top-notch gear tailored to your skill level, carefully chosen from the latest models and premium brands available in the market.

If you've taken advantage of our Facilitate Your Arrival* service, your equipment will be conveniently waiting for you in your designated ski locker within the Ski Room, ensuring a seamless and hassle-free start to your skiing adventure!

*Only available in selected resorts


WHERE CAN YOU GET INFORMATION?
Discover multiple convenient sources of information to enhance your Club Med experience:

- At the 24-hour reception at your Resort: At your disposal around the clock, the 24-hour reception at your Resort ensures that you can seek assistance and guidance whenever you need it. Additionally, our dedicated Guest Relations team is available at most of our Resorts, ensuring that your queries are promptly addressed at any time of day.

- From digital information screens or signs at the Resort: Stay informed through digital information screens or signs strategically placed throughout the Resort, offering timely updates and important announcements.

- On the My Club Med App: Stay connected and up-to-date with the convenience of the My Club Med App. Download this mobile application to access real-time information, ensuring you have everything you need at your fingertips.

- On the FAQ page: For quick and comprehensive information, visit our FAQ page. Browse through our frequently asked questions, allowing you to find answers to your queries efficiently.

With these valuable resources at your disposal, you can easily access the information you need, ensuring a seamless and well-informed experience throughout your Club Med holiday.


WHAT TO PACK FOR YOUR TRIP
AVAILABLE AT THE RESORT AND INCLUDED IN YOUR STAY:
✔️ Bath towels
✔️ Shower gel and shampoo
✔️ Towels for the pool

WHAT TO PACK:
✔️ Your passport and identification documents
✔️ A warm waterproof coat*
✔️ A ski jumpsuit*
✔️ Thermal tee shirts
✔️ A sweater or fleece
✔️ A hat or headband
✔️ A neckband or scarf
✔️ A pair of gloves
✔️ High socks
✔️ Ski tights
✔️ Ski mask
✔️ Ski goggles
✔️ Full spectrum sunblock made for skiing

Rental of ski/snowboard equipment is available at the Resort. This includes notably ski, snowboard, ski poles, boots, helmet. A Boutique is available for purchase of the above products onsite.

*Available for rental at the Resort

RESTAURANTS & DRINKS
Indulge in a truly all-inclusive experience where all your meals are thoughtfully included: from delightful breakfasts, sumptuous lunches, and delectable dinners to satisfying snacks throughout the day.

Enjoy a range of dining options that cater to every taste:

- Varied buffets: Immerse yourself in the diverse offerings of our varied buffets, featuring an enticing blend of traditional cuisine, international flavors, and tantalizing specialties.

- We accommodate a variety of dietary requirements: Simply reach out to a member of our team, and they will be more than happy to provide the necessary support and guidance.

- Restaurants with table service: For those seeking truly memorable moments, our restaurants with table service offer an elegant ambiance and impeccable service, ensuring an extraordinary dining experience

- The Gourmet Lounge: Experience the charming ambiance of The Gourmet Lounge, where you can savor a late breakfast, enjoy a delectable snack, or indulge in an evening set menu. Rest assured, a cozy atmosphere is guaranteed, adding an extra touch of magic to your dining experience.

To quench your thirst and satisfy your cravings, our Resort bar is at your service, offering an extensive selection of drinks along with delightful sweet and savory treats at key moments throughout the day.

*Available at selected Resorts
**Available in Valmorel, Arcs Panorama, Grand Massif Samoëns Morillon, Val Thorens, Alpe d'Huez, La Rosière, Tignes, Val d'Isère


THE PARTY STARTS AT CLUB MED
Prepare to immerse yourself in the vibrant and exhilarating Club Med party vibe, filled with memorable moments throughout your stay:

- The convivial aperitif: Experience the joyous and convivial atmosphere of The convivial Aperitif, a delightful gathering that awaits you at the end of the morning, when you return from an invigorating day on the slopes. Indulge in this social ritual while enjoying a snack to recharge for the rest of your day.

- The aperitif before dinner: Before dinner, get ready for an exciting aperitif accompanied by live bands or captivating entertainment. Let the anticipation build as you mingle with fellow guests and savor the delightful pre-dinner ambiance.

- Club Med Dress Code: Embrace the spirit of fun and self-expression with the Club Med Dress Code. Discover themed dress codes for the night, adding an element of excitement to your evening. While not compulsory, it's a wonderful opportunity to unleash your creativity and showcase your style. You can find themed dress codes conveniently on the Club Med App.

- The Club Med shows: Prepare to be dazzled by the spectacular Club Med shows that will leave you in awe. Additionally, cherish the talents of your children or teenagers as they showcase their own performances at the end of the week. And of course, let's not forget the lively dance parties that will keep you moving and grooving into the night.

Get ready to embrace the party atmosphere and create lasting memories amidst the joyful ambiance of Club Med!

- Kindly note that check-out time is at 10 am, and we kindly request that you vacate your room by then.

- Don't worry about your bags! We provide a convenient luggage room where you can securely store your belongings

- Enhance your departure experience with our all-inclusive package, which includes a satisfying lunch before you bid farewell. We understand that time constraints may arise, so if you need to catch a flight, we are pleased to offer a convenient take-away option. Rest assured, we've got your culinary needs covered, ensuring you leave with a delicious meal to fuel your journey.

- Please be aware that your ski pass is no longer active.

*Available at most of our Resorts

Club Med takes care of everything from the word go

Curious about what awaits you on your first day in the sun? Here are some tips about how you can prepare for your arrival. Count on us to help you make the most of your first day and create unforgettable memories on your sun-filled getaway.

If you have booked a stay without transport, we can arrange your transfer from the nearest train station or airport to the Resort.*

Check-in at the Resort is 3pm and you will find our G.O team ready to welcome you with a smile. Should you arrive early, lunch can be arranged*

*At extra cost

At the Resort reception, you will collect your Club Med digital wristband (or Club Med Pass*) which will serve as your room key and as a means of payment for additional services. You can enter your bank details in your customer account before your stay or on arrival at the Resort so you can use your wristband throughout your stay.

Sign into your account or download the My Club App so you can find the Facilitate Your Arrival forms. These allow you to prepare for check-in before you arrive.

*Depending on the Resort

Upon your arrival, you will have the convenience of opening an account at the reception using an international payment card.

With the Club Med digital wristband (or Club Med Pass*), you have the flexibility to pay for extra services such as spa treatments and boutique purchases, as you go. Your expenses will be seamlessly transferred to your account, allowing you to settle the payment for everything at the end of your stay.

As part of our Facilitate Your Arrival service, you can pre-register your details before your holiday, ensuring a streamlined process upon your arrival and saving you valuable time.

*Depending on the Resort

Experience stress-free registration at Club Med!

From private sports lessons to the kids' club activities, you can easily book everything you need at the Resort, and it's quick, especially if you have taken advantage of our convenient Facilitate Your Arrival service by pre-registering. This is just one example of the Club Med difference, ensuring that you can start enjoying your holiday from the very moment you arrive at the resort!

Your home away from home.

"Village" is what we sometimes call our resorts because they're so private, safe, and intimate - and also due to the sense of community and family among our guests.

The Orchestrator

Is the resort manager who oversees the on-site team and day-to-day affairs of the resort. You will sometimes also hear G.O.'s refer to them as "Chef de Village".

a.k.a "G.M."

The term "G.M." is loosely translated from the original French as "Gentle Members" but we more commonly use the term "Great Members" to refer to our amazing guests.

a.k.a "G.O."

This is what we call our on-site resort staff, who are considered the heart and soul of the Club Med experience. They will keep you entertained with exciting programs, activities, and events.

Get ready to dance!

Crazy signs are our choreographed dance numbers that are easy to learn and fun for everyone. They're a unique part of Club Med's festive spirit that you may participate in. Just ask a G.O. to teach you!